The design process was quick and easy! There was excellent communication! They are quick to respond to questions and pleasant to work with. The charms arrived within the 25 days for standard delivery, and they look great! I was a little worried after I ordered because I noticed that there is no address listed on their website for their company, and then I went to their Facebook page which made me wonder if they are legit. I want to write this review so that you dont have any doubts. The company ships out of China, and they are totally legit! I will order again! 5 stars!