A:

1.You must purchase at least 100 units of a single product.

2. Enter the discount code "100FREE" at the cart or checkout page.

3. The promotion must be redeemed within the specified time frame. Expired codes will not be honored.

4. After entering the discount code, you will automatically get 100 free products and your order total will be reduced by $1.

5. If you have multiple products and each meets the minimum purchase requirement of 100 units, you can get 100 free products for each product by entering the discount code.

1. If you purchase more than 100 units of a single product, you will still only receive 100 free units, regardless of whether you purchase 200, 500, or 1000 units.

2. If you purchase 100 units each of different products (for example, 100 custom clog charms and 100 custom 3D rubber keychains), you will receive 100 free units of each product.

A: Yes, the 100 free products will be exactly the same as the designs in your order. If you have two or more designs, we will evenly distribute the quantity among each design.

A: Yes. If your order includes two or more designs and you have paid the additional mold fees, the 100 free products can be distributed among different designs according to your needs. If your order has only one design, you will need to pay for the mold fees for other designs to distribute the 100 free products accordingly. The mold fee is typically $100 per design.

A: Our standard delivery time is 25 days, which includes both production and shipping time. We also offer expedited services for an additional fee. The costs and timelines are as follows:

• 22 days: $10
• 20 days: $20
• 14 days: $60
• 13 days: $70
• 12 days: $80
• 11 days: $90
• 10 days: $100

Please note that all times are in business days.

A: Yes, we ship worldwide.

A: All orders are tax-free and include free shipping.

A: Our orders are all tax-inclusive, so you don't need to pay customs duties, and we don't need to fill out any forms.

A: Our payment terms require full payment before production. Customers can make payments via credit/debit card or PayPal. Currently, we do not accept PO orders.

A: We accept both PayPal and credit card payments. On the checkout page, only the PayPal option is displayed because our credit card payments are processed through PayPal. When you select PayPal, you'll be redirected to the PayPal page where you can choose to pay with PayPal or with a credit/debit card. If the credit/debit card option does not appear on the PayPal page, please contact us.

A: Yes, we charge in USD. While our prices are listed in USD, we can provide quotes in other currencies (e.g., CAD, AUD, GBP) based on the current exchange rate. However, the final payment at checkout will be in USD.

A: Yes, we will email you a digital mock-up within 24 hours of receiving your order for your confirmation. Production will be started upon your approval of the mock-up.

If we don't receive any comments from you on the digital mock-up within 7 days, the production process will be started automatically.

A: Yes, you can.

1. Existing Stock Samples: We offer sample packs of our existing stock. You only need to pay $30 (shipping fee), and we will send it to you.
2. Custom Samples with Your Logo: If you need a physical sample with your own logo, you need to pay a $55 mold fee. The sample will be ready in about 7 days, and we can send photos or ship it to you for an additional $25 shipping fee.

A: In the digital mock-up, you need to confirm the following details:

• Colors: Ensure all colors are accurate and as per your requirements.
• Shapes and Dimensions: Verify the shapes and sizes match your specifications.
• Layer Details: Review the layer breakdown to understand which parts of the logo are in Layer 1, Layer 2, etc.
• Overall Design: Confirm the overall appearance and layout are as expected.

If you need to modify any details, please email us, and we will adjust according to your requirements.

A: In the digital mock-up, "Layer 1," "Layer 2," etc. refer to the different stages of the design process for your 3D rubber product.

• Layer 1: This is typically the base layer, which is filled last but provides the foundation for the design.
• Layer 2 and above: These are subsequent layers added on top of Layer 1, each filled and cured sequentially to create depth and detail.

This breakdown helps you understand which parts of your logo or design are added at each stage, ensuring a clear and precise final product.

A: We typically send the digital mock-up to your email within 24 hours, and no later than 48 hours (delays may occur during holidays). If you haven't received it, please check your spam folder. Alternatively, you can click "DOWNLOAD MOCK-UP" to download it online. In rare cases, incorrect email addresses are provided; please resubmit your request with the correct email address. If you have any issues, feel free to contact our customer service.

A: The process is as follows:

1. Selection: Choose your product quantity and customization options (e.g., color, size, accessories, packaging, delivery time) and upload your logo. Add to cart and proceed to checkout. Fill in your information and make payment to complete the order.
2. Digital Mock-up: Within 24 hours of receiving your order, we will create a digital mock-up and send it to your email for confirmation.
3. Production: Upon your email confirmation, the order enters production.
4. Shipping: Once production is completed, we ship the order via FedEx or DHL, typically taking 3-7 days. We will email you the tracking number.
5. Receive and Review: Upon receiving your order, we would appreciate your honest review.

Special Notes:

• If you do not receive an email within 24 hours after placing your order, please check your spam folder or contact us via email.
• For any questions or feedback, please email us, and we will respond promptly.

A: Clog Charms are designed to fit into the holes of shoes like Clogs, with a button size of 12MM, making them suitable for any shoe hole that size or smaller. They cannot be used with laces.

Versatile Shoe Charms have a cool accessory that, when attached, makes them suitable for shoes with laces. When the accessory is removed, they function as regular Clog Charms. This accessory is easy to attach and detach, allowing versatility for different shoe types.